Practice Areas
Banking and Financial Services Information Technology KPO / BPO / ITES Consumer and Retail (FMCG)

kpo / bpo / ites

One of the key areas that MainStream Services cater to is the Knowledge Processes Outsourcing (KPO) sector which is a part of the larger IT and IT enabled services industry and has seen tremendous HR and Recruitment activity, lately! .

MainStream has had the privilege to serve innumerable Indian and International organizations in various industries, most of whom have become our valued partners ever since. The major industries in which we regularly work in, are:

  • KPO/BPO/Information technology enabled services.
  • Financial services.
  • Information technology.
  • Fast moving consumer goods.

But, this is not an exhaustive list; we undertake HR consulting, staffing and recruiting work for many other organizations as well. Each of our services is especially tailor-made for exclusive companies.

KPO/BPO/Information Technology Enabled Services.

NASSCOM’s latest report on this galloping sector is that by the year 2008 it would have grown by 33.5 per cent contributing $8.4 billion to the total software and services exports business in the country. The ITeS-BPO segment will continue to grow at a scorching pace, to record export revenues of $10.5 - $11bn in FY08.

The Indian BPO sector has witnessed significant transformation over the past decade, moving ahead from basic data entry tasks to complex processing, it is growing continually. The overseas marketing and advertising (M&A) of Indian BPO services, along with an increase in scale and depth of existing services has further fuelled the growth of this industry further. The domestic market has also contributed to the growth of the segment as a whole and there is an on-going momentum considering the large addressable market that it offers.

The 3 main areas of growth were seen in the areas of:

  • Finance and accounting (F&A).
  • Customer interaction services (CIS).
  • Human resource administration (HRA).

In addition to these core categories, there are several other vertical specific and niche business services being delivered from India, like:

  • Debt and equity research.
  • Derivatives markets.
  • Econometrics.
  • Data analytics and modeling.
  • Business research.
  • Competitive intelligence.
  • Legal services.
  • Animation and game development services.
  • Medical transcription and
  • Back-office and administrative services.

The BPO sector is forecasted to maintain a steady growth with an employment potential of 55 lakh (Nasscom figures) new jobs by the year ending 2007-2008.

There will also be a shift towards non-voice processes like, knowledge process outsourcing (KPO) and other value-added services.

MainStream has been associated with organizations in this sector right from its inception in Mumbai and is always there to service those wanting to make a mark for themselves in this sector.

If you are looking for a job in this industry, please feel free to walk-in and meet our consultants.